NASHVILLE, Tenn.–(BUSINESS WIRE)–MEDarchon, Inc. today announced that Massachusetts Eye and Ear, a teaching affiliate of Harvard Medical School, has continued its focus on care coordination and patient safety by choosing QUARC as its secure messaging and communication platform. Mass. Eye and Ear is consistently ranked as one of the nation’s leading hospitals for both ophthalmology and otolaryngology.
Annually Mass. Eye and Ear sees roughly 220,000 outpatient visits and performs over 22,000 surgical procedures, and the organization only expects these numbers to grow. As patient volume increases and safety and security guidelines become more stringent, MEDarchon’s QUARC secure messaging and communication platform will fulfill the communication needs of Mass. Eye and Ear clinicians in a way that saves time, fits into the natural clinical workflow, and promotes care coordination and patient safety. QUARC will be integrated with the hospital’s call scheduling system to ensure that patient data is up to date and that messages are sent, routed, and escalated to the most appropriate clinician and members of the patient Care Team.
QUARC will allow Mass. Eye and Ear to securely send messages from the web or mobile smart phone applications. QUARC messages can be automatically routed and escalated based on the hospital’s preferences, the on-call schedule, and the priority given to each message. Clinicians have the option in QUARC to create and send messages about a specific patient or to simply send a direct message to another clinician or member of the staff. MEDarchon worked closely with Mass. Eye and Ear to develop a “Mass Notification” feature within QUARC that enables enterprise-wide emergency communication across multiple platforms to all employees. Having the ability to quickly and efficiently communicate emergency information was particularly important to Mass. Eye and Ear after the Boston Marathon tragedy.
MEDarchon did extensive research on patient safety to fully understand the role that communication failures play in causing medical errors when developing QUARC. As a result, QUARC has layered in functionality, usability and analytics designed to help prevent medical errors caused by communication breakdown.
QUARC is the secure solution for safe and efficient healthcare communications. Its modules include smartphone-based paging, secure texting, patient hand-offs, on-call scheduling, and mass alerts. Designed by clinicians and administrators, QUARC’s functionality, usability, and big data analytics were created to prevent medical errors, improve organizational efficiency, and provide an unmatched level of security.